Interview Techniques workshop

Foxglove consults aimhire program is a one day workshop based on the best practices of the human resources discipline and adapted to the contact centre environment.  The programme takes your Managers/Team Leaders through the entire selection process from CV-screening to decision making using the aimhire model. Each step is complete; giving how-to information or actual templates you can customise to your needs and use to assess potential candidates.  Implementing this programme will enable your managers to define new positions and hire your own staff on an on-going basis. This workshop is designed to equip your management with the knowledge and skills necessary to:

We group our business and management consultancy experience into four areas:

• Define and develop Job Profiles,
• Understand the elements of a contact centre compensation/benefits plan,
• Develop recruitment interview and exit interview strategies,
• Create targeted recruitment advertising,
• Prepare interview scripts,
• Conduct telephone and behavioral interviews,
• Make objective and clear selections,
• Deliver the good news as well as the bad to your candidates (in a way that will promote your reputation as a preferred employer in the community),
• Execute the orientation and training plans.