Sales workshop

The course is designed to start new telesales agents off on the right foot by teaching them fundamental sales and communication skills and also to provide re-fresher training to more experienced agents. The course focuses on inbound and outbound sales skills. This highly interactive workshop will provide your staff with the skills and knowledge to:

• Introduction to the five-step sales process
• Developing effective communication skills
• Establishing rapport through credibility and communication
• Understanding the customer’s needs and wants and understanding why customer’s buy
• Identifying up-sell and cross-sell opportunities
• Turning features into benefits, matching benefits to customer needs
• Understanding and overcoming customer objections
• Asking for the order – effective ways to ask for the order
• Dealing with difficult customers
• Effective techniques for satisfying an irate customer
• Advanced sales NLP techniques
• Recognise emotion of caller’s sales triggers
• Assertive/passive sale responses
• Advanced listening skills